Faq's
Have Any Questions?
What is the estimated shipping time for the product?
The product requires 7-8 days for shipping. The precise ship-out date for each product is provided on its detail page, where you can refer for an estimated timeline.
Is international shipping available?
Yes, we offer global shipping, covering major countries such as the USA, Canada, the UK, Australia, Middle Eastern countries, Hong Kong, New Zealand, Japan, Singapore, Malaysia, India, Germany, France, Italy, Sweden, Spain, Belgium, the Netherlands, Brazil, Argentina, Mexico, Denmark, Ireland, Switzerland, Portugal, and many others.
How will my order be shipped?
We offer two shipping options: economy shipping, which is free and takes about 2 weeks for delivery after the product is shipped, and express shipping, which delivers within 5-7 days after shipment. You can choose your preferred shipping method at checkout. If you didn't select a shipping option, please send us a message and we will provide further instructions.
Is a rush order service available?
Yes, we offer a rush order service that decreases the shipping time for an additional fee of USD 50. Please get in touch with us before placing your order for this service.
What payment methods do you accept?
We accept a wide range of payment methods, including all major credit/debit cards (VISA, Mastercard, JCB, Amex, Maestro), as well as PayPal, Google Pay, Apple Pay, Shop Pay, and Bread Payments.
Do you provide layaway payment options?
Certainly, we offer installment payments through Bread Payments, similar to an after-pay service. The interest may vary depending on the customer, and in some cases, it may be interest-free. If you prefer not to use Bread Payments, you can email us, and we can send you an invoice for 50% of the payment at the time of the order and the remaining 50% at the time of shipping.
What is your return policy?
We have a 30-day return and exchange policy. If you have any questions or need instructions regarding returns, please contact us. Please ensure that you return the ring with its original packaging.
What is the process for exchanging the product?
If for any reason you are not satisfied with the product or require modifications, we offer a 30-day exchange policy. Kindly email us for further details and instructions on how to proceed with the exchange.
How long does it take to receive a refund after the return has been initiated?
The refund will be processed within 2 days after we have received and inspected the return.
Shipping
What is the estimated shipping time for the product?
The product requires 7-8 days for shipping. The precise ship-out date for each product is provided on its detail page, where you can refer for an estimated timeline.
Is international shipping available?
Yes, we offer global shipping, covering major countries such as the USA, Canada, the UK, Australia, Middle Eastern countries, Hong Kong, New Zealand, Japan, Singapore, Malaysia, India, Germany, France, Italy, Sweden, Spain, Belgium, the Netherlands, Brazil, Argentina, Mexico, Denmark, Ireland, Switzerland, Portugal, and many others.
How will my order be shipped?
We offer two shipping options: economy shipping, which is free and takes about 2 weeks for delivery after the product is shipped, and express shipping, which delivers within 5-7 days after shipment. You can choose your preferred shipping method at checkout. If you didn't select a shipping option, please send us a message and we will provide further instructions.
Is a rush order service available?
Yes, we offer a rush order service that decreases the shipping time for an additional fee of USD 50. Please get in touch with us before placing your order for this service.
Payments
What payment methods do you accept?
We accept a wide range of payment methods, including all major credit/debit cards (VISA, Mastercard, JCB, Amex, Maestro), as well as PayPal, Google Pay, Apple Pay, Shop Pay, and Bread Payments.
Do you provide layaway payment options?
Certainly, we offer installment payments through Bread Payments, similar to an after-pay service. The interest may vary depending on the customer, and in some cases, it may be interest-free. If you prefer not to use Bread Payments, you can email us, and we can send you an invoice for 50% of the payment at the time of the order and the remaining 50% at the time of shipping.
Returns and Exchanges
What is your return policy?
We have a 30-day return and exchange policy. If you have any questions or need instructions regarding returns, please contact us. Please ensure that you return the ring with its original packaging.
What is the process for exchanging the product?
If for any reason you are not satisfied with the product or require modifications, we offer a 30-day exchange policy. Kindly email us for further details and instructions on how to proceed with the exchange.
How long does it take to receive a refund after the return has been initiated?
The refund will be processed within 2 days after we have received and inspected the return.
