1. Do you provide diamond images for customer approval?

Absolutely! We believe in complete transparency and customer satisfaction. Before finalizing your purchase, we provide high-quality images of the diamonds for your approval. This ensures that the diamond you choose meets all your expectations, offering peace of mind with your selection.

2. Do you provide customers with CAD designs for their confirmation?

Yes, we do. For every custom order, we share detailed Computer-Aided Design (CAD) drawings with our customers. This step allows you to visualize and confirm every aspect of the design before we proceed with the crafting process. Your approval is crucial to us, ensuring the final piece aligns perfectly with your vision.'

4. What is the typical shipping duration for a product?

The shipping duration varies depending on the complexity of the design and our current order volume. Typically, it takes about 1-2 weeks from the time of order confirmation to dispatch. We strive to deliver your custom piece as promptly as possible without compromising on quality.

5. What are the methods available for tracking my order?

Once your order is dispatched, we provide a tracking number which you can use to track your order's journey. This number can be entered on our website or the courier's website for real-time updates. Additionally, our customer service team is always available to assist you with any queries regarding your order's status.

Order Process

Unsure about what occurs once you've placed an order? This educational page about the order cycle/process will provide guidance on the Diamondrensu ordering procedure.

Unsure about what occurs once you've placed an order? This educational page about the o... Read more

What occurs after placing an order with Diamondrensu?

After you place an order with Diamondrensu, the following steps are undertaken:

Initially, a CAD (Computer-Aided Design) is created based on your specified ring size and metal preference.

The jewelry then enters the production phase, which involves several key processes:
i) Crafting of the WAX piece and performing the casting.
ii) Conducting pre-polishing before setting the diamonds.
iii) Setting the diamonds and adjusting the prongs, including cutting and polishing any excess prongs.
iv) Completing the final polishing of the piece.
v) Performing a quality check by an experienced manager to ensure the absence of defects.

Finally, before shipping, we send you confirmation images of the finished jewelry for your approval.

4 Steps Of The Order Cycle

1. CAD Confirmation

Once the order is placed with Diamondrensu, we will first share CAD design for the confirmation, CAD is the graphical representation of jewelry and helps you to visualize the jewelry before it is actually made.

2. Diamond Confirmation

Once the CAD is confirmed we will be sharing images and video of the diamond for diamond check and approval.

3. Production

Once the CAD and the diamond are approved we will start making the jewelry, it’s handmade by experienced craftsmen and with top quality and finishing.

4. Final Confirmation

Once the jewelry is ready we will be sharing images and videos of the jewelry before shipping it out, after the green signal from your side we will ship it out.

Frequently Asked Questions

We take pride in our craftsmanship and offer a unique service where we provide a video of the jewelry-making process for your specific order. This not only enhances your shopping experience but also allows you to witness the skill and dedication that goes into creating your bespoke piece of jewelry.

If you require a video of your order's creation process, kindly message us after placing your order. This is a premium service and incurs a charge of USD 75. For further information, feel free to email us at hello@diamondrensu.com.

Custom Jewelry

Are you in search of unique, custom-made lab-grown diamond or moissanite jewelry? Diamondrensu specializes in crafting distinctive, one-of-a-kind pieces tailored just for you.

Design now

Virtual Consultation

Got more questions or need assistance with placing your order? Schedule a virtual consultation and our experts will guide you through the process.

Book now