Frequently asked questions
Below mentioned are few of the most frequently asked questions and there relevant answers. If you do not find answer you are looking for please feel free to contact us via email or messenger and we will be pleased to answer all your questions.
Yes! We always love making new pieces, please send us a direct message on facebook or email us at email@example.com for more info on how to place your own custom order.
Please note custom orders are not refundable since they are specifically made for you unless it is a defect with the item when it arrives. In that case we will make it for you again.
Did you know we offer wholesale options? We ship to almost everywhere. If you are a small business looking for a place to purchase your products let us know!
You may however, it won't be possible after the order is shipped out. If your package gets lost during transit due to wrong address we are not responsible for it . Please make sure your address is correct before placing an order.
You, can ship the parcel back to us at :
Ankit Nadoda, 12 Zeel Park Society - 2,Near Ankur School, Ambatalavadi, Katargam, Surat -395004, Gujarat, India.
Diamondrensu will not be responsible to pay any return postage for shipping item back to us. It has to be paid by the buyer unless and util wrong item or defective item has been shipped.
Remove your ring when working out, showering or bathing, when applying lotions, using hairspray, or chemicals such as acetone.
Use a soft brush to clean the stones themselves, scrubbing gently with warm, mild soapy water to get rid of any dirt accumulation. Rinse the stones well in warm water, since soap scum can build up easily, and then pat it dry with a soft, clean cloth. Don't ever use tissues to wash or dry jewelry
Yes , we offer engraving for free , please contact us before we ship out your order if you are interested in having your ring engraved. Once an order is shipped out we no longer can add engraving so please make sure to request BEFORE you purchase or soon AFTER you place an order.
Unfortunately no. Choosing express or priority shipping is for USPS only when we drop off your package. It does not making the process of resizing or making your order any faster. It wont make your order a rush.
If you need to put a rush on your order please contact us and we will let you know if we are able to make it faster.
No, we now can cast all of our jewelry in platinum as well.
Most of our rings are set with moissanite however you have the option of changing stones to any colored gem or upgrade them to any color or shape. We offer almost any type of gems such as morganite, aquamarine, white sapphire ..you name it! send us direct message via messenger or email us if interested.
Yes , we do take custom orders. Send us pictures!
Yes, we provide payment plan, you can pay us 25 - 50% at time of order and the remaining balance at time of shipping out the jewelry to you.
Yes, we offer wholesale. If you want to start the small business or you want to have jewelry in bulk, please contact us directly via email or messenger.
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Yes, we ship almost anywhere in the world and free shipping offered to US, Canada , UK and Australia!
International orders sometimes may be subjected to customs fees, duties, VAT or taxes separately calculated and collected at the time of delivery which must be paid and handled by you (the buyer). We are not responsible for these charges and we have no way of knowing how much these charges may be.
*** IMPORTANT: Please note that delivery times are estimates ONLY and we have no control over actual delivery times.
We also offer FEDEX / DHL 3-6 day express shipping for international packages.
Any order that is placed on diamondrensu.com takes processing time of 2 weeks.
The customized order time may vary depending upon the design of the jewelry, the time will be updated to client via email or messenger.
Returns and exchanges
Your satisfaction is our top priority. We guarantee the quality of our products and we want you to be completely satisfied with your purchases. If for any reason you are not completely satisfied with your purchase, we will be happy to exchange the item for you to better meet your needs and tastes. You can return the purchased items within 30 days of receipt for an exchange or full refund on orders.
Please note custom orders are not refundable since they are specifically made for you unless it is a defect with the item when you receive it.
Yes, we gladly accept returns, exchanges and cancellations but please take a note of below points.
Contact me within: 21 days of delivery.
Ship items back within: 30 days of delivery
Request a cancellation within: 48 hours of purchase
Because of the nature of these items, unless they arrive damaged or defective, Diamondrensu can't accept returns for:
Custom or personalized orders as this type of order is made specially for you, but if item is arrived defective please contact us and we will make a new one and send it back to you.